EXCHANGE
DATA RECOVERY CLIENT LETTER I am taking the time
out of a very busy schedule to make Microsoft Corporation
aware of a recent Exchange 2000 Server outage in my non-profit
organization, and of the extraordinary support we received
from Innovative Technology Concepts.
As a frame of reference,
I have been in the IT and Data Communications fields for
all 42 of my work years. My most recent position was as
an
Administrator of a vendor supplied government data network.
I currently AM the IT
department (along with a part-time intern), at a
D.C. based non-profit organization of 25-30 paid and non-paid
staff.
When my Exchange 2000
incoming and outgoing SMTP service slowed to a
crawl, and then stopped, I first worked the problem myself.
I also
posted to Experts-Exchange detailing the symptoms. By the
afternoon of
my second day working on the failure, I contacted the contractor
who
installed Exchange 2000 on the server. He had previous commitments,
and
he would not be able to help me that day. (And, interestingly,
he did
not call me the following two business days to check my
progress).
I then found the Innovative
Technology Concepts web site. From the very
first interface with ITC, the online support, to the time,
(and beyond)
my mail server was up and running, I had the feeling I was
no longer
alone in trying to define, and rectify, the cause of my
email service
outage.
ITC's staff, it seemed
to me, took immediate ownership of my problem,
from the very start. For two days, they worked into the
next morning. Their
staff's grace under pressure and troubleshooting and analytical
skills were obvious to me through the entire process.
If anyone ever solicits
my advise for a resource to tackle any Exchange
2000 service problem, I will pass along the name of Innovative
Technology Concepts with a confidence that the inquirer
will be as well served,
as my organization.
Microsoft has chosen
well to have ITC represent it in the area
of Exchange Server 2000.
Yours truly,
John
Systems Engineer &
Database Administrator
Corporate Council On Africa
