XADM: Error 1276
Starting Information Store
View products that this article applies to.
This article was previously published under Q231439
SYMPTOMS
If you completely remove and reinstall Exchange Server
and then restore the Exchange Server directory and information
store from an online backup, the information store may
not start because of error 1276. The following event is
logged in the Microsoft Windows NT Event Viewer application
event log:
Event ID:
1005
Type: Error
Source: MSexchangeIS Private
Category: General
Description: Unable to start the Microsoft information
store error 0x4fc
The following event is logged in the Event Viewer System
log:
Event ID
7024
Type: Error
Source: Service Control Manager
Category: None
Server specific error 1276
NOTE: Error 1276 (0x4fc) refers to ecDomainError.
CAUSE
This issue can occur when you reinstall Exchange Server
if you use the display name instead of the directory name
that is used during a clean installation of Exchange Server.
This issue can also occur if you use a different organization
or site name instead of the names that were used in the
original installation of Exchange Server.
RESOLUTION
To resolve this issue, completely uninstall Exchange Server
and then reinstall Exchange Server by using the original
directory name instead of the display name for the organization
and site. For additional information about how to remove
Exchange Server completely, click the article number below
to view the article in the Microsoft Knowledge Base:
259158 XADM: How to Manually Remove Exchange Server 5.5
Completely
When you
reinstall Exchange Server, always use the directory name
instead of the display name that is listed in the properties
of the organization and site that were used in the original
installation of Exchange Server. In most cases, the directory
name and display name are the same. If they are different
and you use the display name, event ID 1088 is logged.
To verify
the directory name if there is more than one server in
the site or organization, use the Exchange Server Administrator
program to connect to one of the Exchange Server computers
and check the directory name for the organization and
site by clicking Properties on the File menu for both
the Organization and Site objects. Use these names to
reinstall Exchange Server. Log on by using the Exchange
Server service account to reinstall Exchange Server.
To verify
the directory name if there is only one server in the
site or organization, use the Exchange_Server_Setup.log
file. This file is always located in the root folder in
which Exchange Server was originally installed and is
appended each time that Exchange Server is reinstalled
or an Exchange Server service pack is applied. If the
logical drive for Exchange Server reinstallation has changed,
a new Exchange_Server_Setup.log file is created. Also,
if the entire logical folder or hard disk has been rebuilt,
the Exchange_Server_Setup.log file contains only the new
information.
Use Notepad
or another text editor to search the Exchange_Server_Setup.log
file for the first occurrence of the word "Creating."
This section contains the original organization, site,
and computer name. Because the file is appended each time
that Setup is run, there may be multiple Setup details
in the file. For additional information about how to use
Exchange_Server_Setup.log files to determine the original
name, click the article number below to view the article
in the Microsoft Knowledge Base:
158545 XADM: How to Determine the Organization, Site,
and Computer Name
MORE
INFORMATION
For additional information about error 1276, click the
article numbers below to view the articles in the Microsoft
Knowledge Base:
155509 XADM: Restore Exchange When Site or Organization
Name Is Unknown
264437 XADM:
Event ID 1088 and Error 1276 Occur Even After Reinstalling
with the Distinguished Name Listed in the Event 1088
This exert
is taken from
Microsoft's Technet Page. The Microsoft Name
belongs to Microsoft Corp.
